If you have sustained an injury or illness while on the job you should expect the following services from your claim professionals, the medical provider, and your supervisor. Claim Professionals should: Contact you within 24 hours of notice of your injury if you begin to lose time from work Review the circumstances of your injury Explain what workers' compensation benefits you may be entitled to in your state Provide contact information for medical or claim related questions Explain what you should do if you receive a bill from the doctor or hospital Assist in developing your return-to-work plan Send you a letter acknowledging the receipt of your claim and directing you to appropriate medical benefits Return your phone calls promptly Medical Providers should: Coordinate medical treatment, including scheduling Provide medical information to Travelers in order to establish timely and appropriate medical benefits Understand the physical requirements of your job in order to assess your ability to return-to-work Address your capability for return-to-work Provide you with a medical release to your job based on your return-to-work plan Supervisors should: Promptly report your injury to your organization's workers' compensation carrier Provide the workers' compensation carrier with the circumstances of your injury Answer questions you have regarding your company's policy & procedures Assist in developing your return-to-work plan