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If you have sustained an injury or illness while on the job you should expect the following
services from your claim professionals, the medical provider, and your supervisor.
Claim Professionals should:
- Contact you within 24 hours of notice of your injury if you begin to lose time from work
- Review the circumstances of your injury
- Explain what workers' compensation benefits you may be entitled to in your state
- Provide contact information for medical or claim related questions
- Explain what you should do if you receive a bill from the doctor or hospital
- Assist in developing your return-to-work plan
- Send you a letter acknowledging the receipt of your claim and directing you to appropriate medical benefits
- Return your phone calls promptly
Medical Providers should:
- Coordinate medical treatment, including scheduling
- Provide medical information to Travelers in order to establish timely and appropriate medical benefits
- Understand the physical requirements of your job in order to assess your ability to return-to-work
- Address your capability for return-to-work
- Provide you with a medical release to your job based on your return-to-work plan
Supervisors should:
- Promptly report your injury to your organization's workers' compensation carrier
- Provide the workers' compensation carrier with the circumstances of your injury
- Answer questions you have regarding your company's policy & procedures
- Assist in developing your return-to-work plan
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